How is customer service different at an outlet store


Assignment:

Marketing Principles -

Distribution

1) "Many manufacturers sell products in outlet stores at 25-70 percent off retail prices. Retailers do not like the added competition from their own suppliers despite manufacturers' claims that they are only selling last season's merchandise."

a) How could business objectives, buyer behavior, product attributes, or environmental forces affect a manufacturer's decision to distribute through outlet stores?

b) By selling in outlet stores, how have these manufacturers changed their intensity of market coverage? How is customer service different at an outlet store?

2) Identify the intensity of market coverage for each of the following products:

a) Potato chips

b) Gucci handbags

c) Large-screen televisions

d) Rolex watches

e) Clinique cosmetics

f) Bottled flavored water

g) Range Rover vehicles

h) Stereo systems

i) Levi jeans

j) Apple personal computers

k) Gasoline

l) Cannondale bicycles

m) Jaguar automobiles

n) Nintendo video games

Reebok shoes

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Marketing Management: How is customer service different at an outlet store
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