How is a net promoter score different than a satisfaction, Operation Management

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How is a net promoter score different than a satisfaction

1. How is a net promoter score different than a satisfaction score?

2. Show at least three moments along the way when Phoenix might have abandoned her mission in "A Worn Path." In your response, explain the relationship between the symbolism of 'a phoenix' and how that relates to the protagonist's determination and resilience?

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