Question 1: Explain strategies for managing conflict resolution within a clinical health setting. How would you handle conflict between two employees versus two patients? Identify why different approaches may be most appropriate. Give references.
Question 2: Assessing communication skills as an interdisciplinary team is a critical aspect of effectively treating a patient. Explain what communication tools you might use in the situation below. You have a 3-year-old patient who is needing a blood draw. The child is afraid, and the parents are stressed and concerned. Explain how interdisciplinary communication could come into play to help both the patient and the parents have the best possible experience.