1. What factors had made the difference between success and failure of the Cisco ERP project?
2. What were the most important things Cisco managers did right, i.e., where had the ERP team been "smart'?
3. How did Cisco manage unanticipated problems?
4. How important is the ERP to the overall architecture? Do you see the ERP component as something that will be undertaken by some, most or all companies at they build their Information Age IT architectures.