Question 1: What is it about Southwest that keeps them successful? Are their strategies different than other airlines? Should other airlines use them as a benchmark?
Question 2: How important is business ethics when considering operations? Do you feel your organization is ethical? Would you speak of if it wasn't?
Technology has transformed the way many organizations conduct business. In your current organization can you describe a way in which technology has improved operations? Is your organization one that embraces technology or resists it? I look forward to your feedback.