How have perceptions influenced behavior in this situation, Operation Management

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How have perceptions influenced behavior in this situation

Read the Jim Donovan case on p. W-101 (Chapter 3 > OB Skills Workbook > Cases for Critical Thinking > Jim Donovan Case) and respond to the following question:

How have perceptions influenced behavior in this situation? How could those perceptions have been better managed?

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Operation Management: How have perceptions influenced behavior in this situation

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