Discussion Post: Your Service DNA
What is the DNA of your service excellence? Be sure to include the following (not limited to):
a) How does your customer see you (or would see you)? How do you know?
b) How is your customer at the center of your framework?
c) What opportunities do you have? Explain.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.