Discussion:
What is a SWOT analysis? Consider an organization you are familiar with or an organization you select through research. How would a SWOT analysis be incorporated into the quality process during the planning phase?
As part of the continuous improvement process, what are some reasons a company would want to develop a strategic alliance with its supplier?
What are some ways that companies measure customer satisfaction? How does your company measure success? Does your company use customer feedback when creating an action plan?