Question :
Chick-fil-A is one of the largest and most successful quick-service restaurants in the United States, and this success is due in large part to the excellent service that the company and its employees provide on a daily basis. In a 1-2 page paper, answer the following questions:
How would you describe the customer service philosophy at Chick-fil-A?
How is this approach to customer service different from other restaurants?
What does Chick-fil-A do in order to instill leadership principles in its leaders, managers, and employees?
How does their approach to leadership impact the work environment for employees and ultimately the experience for customers?
Provide at least one reference and in-text citation (other than the Chick-fil-a.com website) for your paper.