Problem:
According to The Joint Commission, delay in treatment remains a theme for sentinel events in the ED setting. How does the triage nurse help to minimize risk related to delay in treatment after the triage process? Remind patients complaining about the wait that "we see emergencies first". Use of effective and timely verbal communications between triage and patients in the waiting area. Direct patients to informational brochures on a table. Assure all patients in pain are triaged at a higher level.