1. How does the Quality Office play an important role at both the strategic and tactical levels in enabling the organization to strive for quality and performance excellence? Give examples.
2. The research and development function is positioned at the "fuzzy front end" of the innovation cycle and is subject to forces of both "market push" and "technology pull." This sets the stage for unique problems and opportunities in managing quality. Please list and describe the major ones.
3. The best practices that have emerged and guided the way for rationalization of the need and the role of quality improvement in this domain includes 10 general best practices to attain software quality excellence. Please list and describe each.