Problem
A. How does the article relate to the improved delivery of service?
B. Why is it newsworthy at this specific point in time (ex. major technology advance, major success or failure due to the integration and architecture of technology and business)
C. What other technologies or methods need to be in place or would benefit from being integrated with the service features mentioned in the news article.
D. What can possibly go wrong with implementing such technologies or methods?
E. What unintended consequences could arise from this solution/technology? (These might include legal issues, scalability issues, privacy issues, ethical issues and societal issues, etc.)