Discussion Post: Office Procedures Module
You are working a busy physician's clinic and the telephone calls are increasing to the point that it is difficult to answer many calls within three to four rings. The physician wants to purchase an automated system for the office that allows a computer to answer the telephone. Calls will be answered by a recorded voice that instructs the patient that his or her call will be handled by the next available assistant. How do you think this system will work and why?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.