How do you get workflow automation into e-business environment?
In order to run smoothly, organizations frequently standardize processes across the organization and support users to adopt them. Unluckily, each business unit consist of a unique set of business processes.
There are no any actually good stand-alone workflow systems as there are some good work flows systems are part of huge ERP System. There are several standards as WFMC' Reference Model and many more.
One can use Microsoft CRM to automate internal business processes through creating workflow to perform routine tasks which involve daily business operations.