Homework: Business Letter
As with all written homeworks in this class, ask yourself these questions first while constructing this letter:
• What is the purpose?
• How do you get a response and what response do I want?
• State reasons for writing that person or company/organization.
• Get quickly to the point and clearly state your reasons
• Don't assume someone will help: communicate how helpful a response will be
• Do you have the correct format? Remember this is business letter format not a memo.
SCENARIO FOR BUSINESS LETTER #1 - THE ADJUSTMENT LETTER:
You are the manager of the Miami Grand Hotel at 222 Palm Tree Avenue, Miami FL 22210 and a long time loyal customer Tom Jones wants to change a booking he made two weeks earlier. He is due to arrive next week and is trying to change the reservation at the last minute however, there is no space available in the hotel to grant his request. Write a letter informing him why the hotel is unable to grant his request. Remember good customer service is in order here! Always offer something reasonable for the inconvenience because he is a loyal customer and you want him to return and continue to use your hotel in the future!
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.