How do we get the public to understand that perfection is


1. How is it possible for the global market to accept 15% to 20% losses annually to cybercrime/espionage??

2. Think of a specific change you would like to bring to your organization. Describe the change, the value that you believe the change would bring to the organization, and the methodology that you would use (top-down or bottom-up) in order to implement the change.

3. How do you feel about the fact that health information technology products and services are not 100% tested? Do you think the public at large understands these risks? How do we get the public to understand that perfection is not the standard upon which healthcare information technology products and services should be judged?

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Operation Management: How do we get the public to understand that perfection is
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