Think about how your organization measures, manages, monitors, delivers, and improves IT performance results/outputs/outcomes. How does your organization manage, measure, and control the results of IT services? What are the key rationales in determining the value of an integrated and incremental approach to IT performance management? What are the major results areas of performance management? How do these results areas relate to your performance environment? What is the perception of senior management on the need for consistent, standard, and integrated performance management results/outputs/outcomes and processes to guide the delivery of IT services results?