1. How do the concepts of reactive and predictive measurement fit into the concept of problem-solving? Provide an example of where a healthcare information technology organization has used a problem-solving process that included both reactive and predictive measures.
2. How do the five concepts of the mistake proofing link to the problem-solving effort? How could the five concepts of mistake proofing link to the strategic plan of the healthcare information technology organization?
3. Do you think transaction speed metrics is important to the university?