QUESTION 1
You turn the topic of conversation toward yourself rather than show interest in the other person. You are being a(n) __________.
A. insulated listener
B. selective listener
C. defensive listener
D. stage hogger
E. insensitive listener
QUESTION 2
Before offering advice, you need to make sure that __________.
A. you reflect on the thoughts and feelings of the receiver
B. the receiver will not blame herself or himself
C. you remain completely objective and impartial
D. the advice you're giving is the best course of action
E. the receiver will not misinterpret the advice
QUESTION 3
When you want to understand and connect with another person, you should use __________.
A. analytical listening
B. relational listening
C. critical listening
D. task-oriented listening
E. selective listening
QUESTION 4
Which of the following is the act of paying attention to a signal?
A. Understanding
B. Hearing
C. Reflecting
D. Listening
E. Attending
QUESTION 5
Which type of listener only pays attention to the parts of conversation that interest him or her?
A. Insulated listener
B. Defensive listener
C. Insensitive listener
D. Selective listener
E. Pseudolistener
QUESTION 6
Which of the following describes the degree of congruence between what a listener understands and what the sender was attempting to communicate?
A. Perceptual resemblance
B. Listening equivalence
C. Residual message
D. Hearing quotient
E. Listening fidelity
QUESTION 7
Adriana had been on the telephone for a while talking with a friend. When she came out of her room, her mom had asked her what she had been doing. Adriana perceived this question as an invasion of her privacy. Which type of faulty listening behavior was Adriana guilty of?
A. Pseudolistening
B. Insensitive listening
C. Defensive listening
D. Insulated listening
E. Selective listening
QUESTION 8
All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by __________.
A. rapid thought
B. physical noise
C. faulty assumptions
D. psychological noise
E. message overload
QUESTION 9
What is one drawback of relational listening?
A. It can negatively impact the listener's self-concept and self-esteem.
B. It takes an overwhelming amount of time and energy.
C. It is difficult for listeners to remain detached.
D. It interferes with both analytical and critical reasoning.
E. It may lead to decreased relational satisfaction.
QUESTION 10
Critical listening requires that ideas be __________.
A. explored
B. understood
C. generalized
D. assessed
E. presented
QUESTION 11
The overarching goal of relational listening is __________.
A. evaluation
B. connection
C. analysis
D. assessment
E. reflection
QUESTION 12
Which types of listeners only pay attention to messages for the purpose of collecting information to attack what you have to say?
A. Defensive listeners
B. Stage hogs
C. Selective listeners
D. Insulated listeners
E. Ambushers
QUESTION 13
Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance?
A. She was having a problem with physical noise
B. She wasn't putting effort into her work.
C. She was doing too many things at once.
D. She was receiving too much information at once.
E. She was having a problem with psychological noise.
QUESTION 14
You are at a noisy wedding reception. Suddenly you hear your name mentioned in the group of people near the refreshment table. Which component of the listening process best describes what occurred in this situation?
A. Hearing
B. Remembering
C. Reflecting
D. Attending
E. Understanding
QUESTION 15
Debbie is having problems in her marriage and decides to talk with her friend, Melissa. Melissa listens and then offers some advice about how Debbie might be able to improve her marriage. Melissa is engaging in __________.
A. critical listening
B. task-oriented listening
C. analytical listening
D. supportive listening
E. relational listening
QUESTION 16
Betty meets her friend, Vanessa, for lunch. During lunch, Vanessa starts talking about the death of one of their old classmates. Talking about death makes Betty extremely uncomfortable. Often, when the topic is brought up, she walks out of the room. Betty would most likely respond to this situation in which of the following ways?
A. Betty will empathize and use comforting listening responses.
B. Betty will experience message overload and stop listening.
C. Betty will employ defensive listening strategies.
D. Betty will engage in insulated listening.
E. Betty will begin to over-analyze Vanessa's statements.
QUESTION 17
A person who exhibits listening fidelity __________.
A. uses socially supportive responses
B. does not adequately understand a speaker's remarks
C. accurately comprehends the intent of the speaker's message
D. gives the appearance of being attentive
E. shows faithfulness in his or her relationships
QUESTION 18
The best way to provide social support is to utilize __________.
A. only comforting responses or reflecting responses
B. a combination of analyzing, comforting, and reflecting responses
C. a comforting response followed by an analyzing response
D. supportive responses that reflect your personal interests
E. a combination of supportive responses that meet the needs of the occasion
QUESTION 19
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about, and if he is sincerely interested in helping her. In this instance, Rebecca is using __________.
A. task-oriented listening
B. relational listening
C. critical listening
D. analytical listening
E. supportive listening
QUESTION 20
Often, our attention will wander when listening to others. According to the textbook, this is usually caused by __________.
A. message overload
B. physical noise
C. rapid thought
D. hearing problems
E. faulty assumptions
QUESTION 21
It's June, it's hot, and it's the last day of school. Students are sitting in class listening to a lecture about career opportunities and adult responsibility. The teacher is giving a fairly engaging and relevant lecture. However, few students are paying attention to what is being said. Some are even falling asleep. Which of the following best explains the reason for students' poor listening?
A. The students were not interested in the lecture.
B. The students were being plagued by psychological noise.
C. The students could not understand the lecture.
D. The students were experiencing message overload.
E. The students were encountering physical noise.
QUESTION 22
Julie is having a conversation with her mom. Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. Julie says to her mom: "Why aren't you listening to me? What's the matter?" Julie's remark is an example of a __________.
A. reflective response
B. sincere question
C. counterfeit question
D. perception check
E. critical statement
QUESTION 23
Annie is listening to her teacher's lecture. It is very important that she remember the material, so she takes extensive notes and jots down the main ideas. What type of listening is Annie engaged in?
A. Supportive
B. Critical
C. Task-oriented
D. Analytical
E. Relational
QUESTION 24
When the brain interprets sound and gives meaning to the sound, it is called __________.
A. hearing
B. understanding
C. reflecting
D. attending
E. listening
QUESTION 25
A critical listener should __________.
A. paraphrase the speaker's ideas and statements
B. separate the message from the speaker
C. examine evidence and reasoning
D. listen for unexpressed thoughts and feelings
E. look for key ideas and take notes
QUESTION 26
Shaniqua was accepted by three different universities and is now having difficulty deciding which university to attend. She decides to ask her friend, Maria, for her help. Maria listens intently and provides an interpretation of the problem, which helps Shaniqua solve her dilemma. What type of supportive response did Maria utilize?
A. Comforting
B. Reflecting
C. Questioning
D. Analyzing
E. Advising
QUESTION 27
For which of the following situations would relational listening be the most effective listening strategy?
A. Resolving a conflict with a coworker
B. Sitting through a job evaluation
C. Attending a lecture
D. Dealing with a salesperson
E. Talking with a parent about their health issues
QUESTION 28
According to researchers, on average, what percentage of information can a person remember after immediately hearing it?
A. 85 percent
B. 35 percent
C. 50 percent
D. 10 percent
E. 65 percent
QUESTION 29
In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________.
A. analyzing the question
B. not listening
C. evading the question
D. equivocating
E. paraphrasing
QUESTION 30
Steven is in his office writing an e-mail while talking to his supervisor on the phone about an important project. At the same time, he is also keeping an eye out for a text message from his daughter. Suddenly, a coworker pops into the office to let Steven know that, in five minutes, they will be meeting downstairs to go to lunch. Fifteen minutes later, Steven walks downstairs only to find, to his surprise, that his coworkers left without him. Which of the following may be the most likely explanation for Steven's failure to meet his coworkers at the correct time?
A. Steven just got busy and forgot to meet them.
B. Steven missed the message because he was thinking too fast.
C. Steven misheard his coworker due to message overload.
D. Steven was only listening to the parts of the message he wanted to hear.
E. Steven didn't effectively analyze the message.
QUESTION 31
Which of the following professions would have the greatest need for relational listening in their work?
A. Teacher
B. Engineer
C. Psychologist
D. Server
E. Nurse
QUESTION 32
Your company is requesting your attendance at an important conference. There will be many lectures and group workshops about current trends and practices at this conference as well as dozens of networking opportunities. Furthermore, your boss has requested that, upon your return, you generate a list that identifies new trends and practices that would benefit the company and the ways these could be incorporated into company policies, practices, and procedures. What types of listening styles might benefit you the most while attending this conference?
A. Analytical and critical
B. Task-oriented and analytical
C. Task-oriented and critical
D. Relational and task-oriented
E. Analytical and relational
QUESTION 33
Which listening style should be utilized when the goal is to understand a message as fully as possible?
A. Relational
B. Analytical
C. Evaluative
D. Critical
E. Task-oriented
QUESTION 34
Men are more likely to respond supportively when they perceive that the other person is feeling a high degree of _______.
A. emotional stress
B. uncertainty
C. optimism
D. sadness
E. anxiety
QUESTION 35
Alexis is talking to Ryan about the horrible day she had. Ryan responds: "Don't worry. The worst part is over. It will probably get easier from here." What type of supportive response is Ryan using?
A. Advising
B. Reflecting
C. Paraphrasing
D. Prompting
E. Comforting
QUESTION 36
A benefit of mindless listening is that it __________.
A. encourages others to talk, thus improving relational communication
B. helps the individual focus on the important details of the message
C. prevents misunderstanding between communicators
D. allows the individual time to focus on messages that require attention
E. boosts the odds that the individual will accurately understand what others are saying
QUESTION 37
Which of the following involves the use of silence and statements of encouragement to bring about a response from another person?
A. Paraphrasing
B. Advising
C. Reflecting
D. Prompting
E. Questioning
QUESTION 38
The growing amount of short segments and brief news stories in media programming discourages __________.
A. message overload
B. critical conversation
C. psychological noise
D. careful listening
E. counterfeit questioning
QUESTION 39
Jamal announces to his wife, Sarah, that he's decided to go on a trip with his friends to Las Vegas. They are set to leave in two days. Sarah angrily replies, "If that's what you want to do, it's fine by me." What would be the best way for Jamal to respond to this statement?
A. "Are you okay? What's the problem?"
B. "It sounds like you aren't too keen on the idea of me going on this trip. Am I right?"
C. "Don't worry. I'll be back before you know it, and then we can spend some time together."
D. "Maybe you can spend some time with your sister while I'm away. I'm sure you'd have a good time."
E. "I appreciate you letting me go and for being so understanding about this."
QUESTION 40
Which component of the listening process best demonstrates the transactional nature of communication?
A. Responding
B. Understanding
C. Attending
D. Hearing
E. Remembering
QUESTION 41
Interrupting may be considered a form of __________.
A. pseudolistening
B. stage hogging
C. ambushing
D. insensitive listening
E. defensive listening
QUESTION 42
According to the textbook, listening to personal information in everyday conversations is connected to relational __________.
A. conflict
B. perceptions
C. satisfaction
D. empathy
E. fidelity
QUESTION 43
According to the textbook, generally, men interrupt conversations to __________ while women interrupt conversations to __________.
A. control the discussion; communicate agreement
B. establish autonomy; control the discussion
C. express empathy; establish autonomy
D. display confidence; express empathy
E. participate in the discussion; communicate agreement
QUESTION 44
April was just recently diagnosed with HIV. She is having trouble emotionally coping with her disease and is looking for answers to some of her medical questions. She's afraid, though, that she will lose her job if someone finds out about her medical condition. What would be the best place for April to seek support based on her needs and concerns?
A. Behavioral psychologist
B. Online HIV support group
C. In-person HIV support group
D. Her mother and father
E. Her friends through a social networking site
QUESTION 45
How do online support groups differ from face-to-face supportive encounters?
A. Online support groups allow anonymous self-disclosure.
B. It is easier to express empathy in online support groups than in person.
C. It takes longer to reveal personal information in online support groups.
D. Online support communities do not permit effective questioning styles.
E. Online support groups typically discuss a wide range of topics.
QUESTION 46
Which of the following is an accurate statement about listening?
A. Listening is a skill that needs to be learned.
B. Faulty assumptions do not interfere with listening.
C. People remember most of what they hear.
D. Listening is an automatic and natural process.
E. Hearing and listening are the same process.
QUESTION 47
To effectively paraphrase a message, one should _________.
A. repeat the statement without changing the speaker's wording
B. evaluate the accuracy of the speaker's statements
C. offer his or her own unique interpretation of the speaker's remarks
D. make assumptions about what the speaker is saying
E. reflect the underlying meaning of the speaker's remarks
QUESTION 48
People who exhibit which of the following skills are more likely than others to be hired and promoted?
A. Writing
B. Public speaking
C. Listening
D. Persuasion
E. Videoconferencing
QUESTION 49
John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?
A. Insulated listening
B. Selective listening
C. Defensive listening
D. Pseudolistening
E. Stage hogging
QUESTION 50
Emily is having serious problems with her family. She is extremely distressed, so she asks you to come over to her house to talk about it. At one point in the conversation she says: "My family doesn't understand me. Everything I like seems to go against their values. Even though I know they love me, they don't accept me for who I am." Which of the following would be the most effective supportive response in this situation?
A. "Well, you know what they say. Families are like fudge-mostly sweet with a few nuts."
B. "I can see you're hurting right now. I'm sorry. I know how important your family is to you."
C. "I think what's really bothering you is that you feel they aren't respecting your choices."
D. "Don't worry. Everything will be alright."
E. "Why do you think they feel that way? Did you do something to offend them?"