Assignment Task:
Topic: How do IT and KM intersect in the KM process and how do they create efficiency for the organization?
Jane was in her office at Global Delivery Direct when she got a knock on the door and looked up to see President Rockfish. "Hi!", he said "I just wanted a quick word with you. It seems lately that everywhere I go I run into someone or a situation that reminds me of your memo on KM. I haven't forgotten it but I realized that a large component of your job is information collection and storage. Why can't the IT department handle this? Why do I have to have a whole department and a lot of new software?" President Rockfish brings up an interesting question!
The letter must present six essential elements:
- The relationship between Information Technology (IT) and KM
- How they differ
- Why tacit knowledge capture is so problematic?
- Offer two methods to capture tacit knowledge
- Highlight the different roles between KM and IT in tacit knowledge capture.
- Consider using the SECI model to help illustrate those methods and roles.