Reflect on positive consumer experiences that you have had related to using information technologies to access products or services.
1) How did the stakeholders in that setting use HIT platforms to improve your customer experience? Please include references.
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1) Discuss and explain what change management model you would implement for internal and external stakeholders in healthcare using wireless mobile devices as a technology infrastructure. One of the ways that information technology infrastructure will change is within the increasing importance of wireless devices in the network. .
2) What change management theory would you use and how would you apply it through IT implementation?
3) Outline specific change and innovation management strategies given your scenario, using best practices in the private sector.