Discussion: Reflective Practitioner
All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled.
• Was the outcome positive or negative?
• How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
• Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
• What is professional civility/incivility?
• How does this impact professional relationships an patient care outcomes?
• What incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.