Problem: The pandemic reminds all firms and managers of the importance of risk management. During the COVID-19 pandemic, Zoom quickly morphed from an enterprise communication tool to a preferred communication method for weddings, classroom activities, church services, and birthday parties, fueled by lockdown mandates and social distancing protocols in addition to its expanded user base as a vehicle for businesses to continue their operations through remote work meetings. With significantly expanded use, Zoom experienced capacity issues, among other challenges. Scenario planning for situations such as the COVID-19 outbreak addresses which of the following?
- Reverse innovation
- Organizational slack
- Uncertainty avoidance
- Black swan event