Problem 1: You have been hired by the Dog Show to enhance the experience for Diane, so she will be more loyal in the future. Please bring three ideas and explain why. Consider the pillars that we learned about in class, alongside what builds loyalty.
Problem 2: As a result of going to the show, Diana's husband did not have a great time. Using the "resolution" pillar, how could the show improve the experience for him? Remember, the show is over, but there are still ways to "make it right" for Diana's husband. Remember, her husband is less interested in dogs. Please bring three ideas and explain why. Requirement: 250+ words