How could planning ahead have helped to mitigate the


Assume you are a training manager and are delivering a training session to a group of 12 employees on the company’s new Emergency Procedures and Continuity of Operations Plan. One of the trainees has disengaged from training and on two separate occasions has been overheard watching unrelated YouTube video by other trainees. This disengaged trainee’s behavior is disrupting the other trainees’ ability to learn.

How would you handle this situation?

How could planning ahead have helped to mitigate the distraction by this training participant?

Would this distraction have been mitigated if the training were offered in a different delivery format, and if so, how?

To what degree (positive or negative) does the overall work environment and workplace culture have on the training environment?

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Operation Management: How could planning ahead have helped to mitigate the
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