Textbook : Understanding and Managing Organizational Behavior,SIXTH EDITION By Jennifer M. George and Gareth R. Jones
CHAPTER 11 : EFFECTIVE WORK GROUPS AND TEAMS
Closing Case : WHY MICROSOFT’S MEASUREMENT SYSTEM LED TO PROBLEMS WITH GROUP PERFORMANCE
Questions for Discussion
1. In what ways could Microsoft involve group employees in evaluating the performance of their peers and their team leaders to prevent these problems from arising?
2. When individual team members felt unfairly treated, how could they have made their concerns known to their team leaders or to managers above to solve their feelings of inequity?
3. How could Microsoft devise a better system to evaluate each employee’s performance and each team’s performance?
CHAPTER 13 : POWER, POLITICS, CONFLICT, AND NEGOTIATION
Closing Case : MIXING BUSINESS AND FAMILY CAUSES CONFLICT
Questions for Discussion
1. What sources of conflict are operating in these media companies and why are they operating?
2. Do you think the people who own a company are the right ones to manage it, especially when the companies become large and family issues are involved? Why or why not?
3. Search the Internet for stories about which family members or outsiders are managing these companies now. How are they and the companies performing?