Problem
1. Thinking about your own workplace, If a situation is challenging when would it be most appropriate to communicate in person versus email or text message?
2. How could face-to-face or telephone communication help to de-escalate situations?
3. If you were given the task of communicating information that might be unwelcome, what are some strategies that you might use to make the conversation more productive?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.