1. Review the Managerial Application ‘‘Quality, Reputation, and Ethics.'' Who bears the cost of the decisions made by management that allowed the tire tread separation problem to continue?
2. For goods or services that you see produced, what are three examples of a warning signal and the related diagnostic signal you would use to identify quality problems?
3. How could control charts be used? Give two examples.
4. Why does just-in-time require total quality management?
5. Why is time important in a competitive environment?