Knowledge gain from the case review Otis Elevator Accelerating Business Transformation with IT
1) One change method is to encourage testing activities throughout the change process. "Piloting" ideas throughout the change process gives opportunities that are safe to challenge the current approaches. This also creates a mind-set of continuous improvement. How or where could you try this now? What are different ways to test whether this would work?
2) Another method for dealing with change is to respond constructively to failure. How leaders respond to "failure" or less successful ideas will shape the attitude toward risk taking. What can you learn from this? What should you do differently? How can you support the individual taking the risks?
3) List 5 of the most important concepts or knowledge that you gained from this case.