How can you become more effective in communicating your


1. How can you become more effective in communicating your feelings and emotions to others? How can you demonstrate that you have heard and understood the feelings and emotions of another person?

2. With the ladder of abstraction in mind, how can you be sure that you understand another person’s meaning of abstract concepts such as justice or fairness? Be specific.

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Operation Management: How can you become more effective in communicating your
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