1, How can SWEATT Model be applied to your organization or any organization to which you are familiarized? Can each of the SWEATT element be align to this organization?
2, Explain how the traits of quality (product-based, user-based, value-based, and manufacturing-based) can help an organization develop the proper definition of quality for its correct customers and correct stakeholders (e.g., investors, customers, etc.). This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
3, “The customer is always right.” Do you agree or disagree with this statement? Support your answer with examples of how quality should be defined and how the Kano model links to customer expectations. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.