How can Sue use the controlling function at CHC? Explain how the controlling function can be used to assess CHC's marketing and production of health club services. Why does Sue need good interpersonal skills for her business?
A health club differs from manufacturing firms in that it produces a service rather than products. Explain why interpersonal skills of employees may be more critical at service firms like CHC than at manufacturing firms.
Do employees at manufacturing firms need interpersonal skills?