How can quality be measured for the following what are the, Operation Management

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How can quality be measured for the following what are the

Question: 1. How can quality be measured for the following?

a. Phone service

b. Automobile repair

c. Ballpoint pens

2. What are the differences between quality of design and quality of conformance?

3. Product A has an MTBF of 30 hours and an MTTR of 5 hours. Product B has an MTBF of 40 hours and an MTTR of 2 hours.

a. Which product has higher reliability?

b. Which product has better maintainability?

c. Which product has greater availability?

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