Question: One of the by-products of the pandemic is that adults are seeking engaging and enjoyable activities that can be done at the end of a long day. Adult coloring books, puzzles, and LEGOs are enjoying increased popularity. Watch the CBS video "Building a Better Lego" (5:10) which discusses the challenges facing Legos as it looks to develop plant-based plastics to recreate its iconic Lego bricks. How do you see the steps in the control process demonstrated in the video clip? How can Lego use the principles and methods of TQM in its quest to find alternative materials for its petroleum-based plastic products?