How can contingency theory explain how the formation of a


You have been informed that the CEO of your food processing company has recognized the labour union newly formed by the workers. However, no one in the Senior Leadership Team knows what to expect next from the new labour union and its members.

a. Outline and describe for the Senior Leadership Team the collective bargaining process, making sure to emphasize the specific roles and responsibilities of each party.

b. Suggest a timeline and protocol for the Senior Leadership Team to follow when bargaining with the union. Be specific about items the team should seek agreement on from the labour union at the beginning of the process

c. How can Contingency Theory explain how the formation of a worker’s union can be turned into an advantage for the employer?

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Operation Management: How can contingency theory explain how the formation of a
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