How can a university control the quality of its output that


1. How can a university control the quality of its output (that is, its graduates)?

2. Philip Crosby said that quality is free. Why?

3. List the three concepts central to Taguchi's approach.

4. What is the purpose of using a Pareto chart for a given problem?

5. What are the four broad categories of "causes" to help initially structure an Ishikawa diagram or cause-and-effect diagram?

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