Question: 1. Describe how the contingency perspective helps us understand why a single approach to quality management may never emerge.
2. How can a philosophy of quality improvement help a firm in its overall efforts of improving the quality of its products and services?
3. Do you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible? Explain your answer.