Problem
Summarize what you learned from Chapters 1 and 2 from the textbook, "The Well-Managed Healthcare Organization" 9th edition by Kenneth R. White and John R. Griffith (2019). How can a transformational culture improve clinical excellence in a healthcare organization (HCO)? How can a HCO strive towards continuous improvement and achieve opportunities for improvement (OFIs)? Is it important to reach "benchmark" for services? Put yourself in the shoes of a healthcare manager that must make improvements for your company in order to adapt a transformational culture and become a "Baldrige" winner.