How birmingham airport can enhance the passenger experience


Discussion Post: Aviation Investigations Research Project

• Conduct an audit of three international airports from different geographical regions including Birmingham Airport comparing and contrasting their response to touchless travel.

• Complete a SWOT Analysis of Birmingham Airport in relation to touchless travel to determine good practice and gaps in their service.

• Propose recommendations and strategies on how Birmingham Airport can enhance the passenger experience using touchless travel.

The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.

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