How are the heuristics discussed in this chapter reflected


Problem

1. Public utilities are examples of sociotechnical systems. How are the heuristics discussed in this chapter reflected in the regulation, design, and operation of a local utility system?

2. Apply the four who's to a sociotechnical system familiar to you. Examples: the Internet, air travel, communication satellites, a social service.

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Computer Engineering: How are the heuristics discussed in this chapter reflected
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