Assignment: Company Description & Evaluation
Instructions
Part A: Your Organization
Write a brief (150-200 words) summary about the organization you plan to focus on throughout the course. What service/product is sold to whom and for what?
Then, describe the following aspects of your chosen organization:
• Problem-Solving Process
Think of a recent issue that you have been made aware of. Detail how that problem was solved using the problem-solving model steps detailed in the text:
o Identify the problem(s).
o Understand the problem's unique characteristics.
o Define solution requirements - be specific about company policies in place.
o Identify possible solutions.
o Select the best solution.
o Implement the best solution.
o Observe and evaluate the solution's impact.
• Culture
o Describe the culture in your organization. How does this culture contribute to the customer service provided to customers?
• Customer Base
o Describe your customer. What are their consumption practices? Payment practices? What are their expectations? How does your company support differences in consumers?
• Empowerment
o How are employees empowered at your organization? Examples of empowerment? How are customers empowered?
• Co-Production
o Describe the existence of co-production practices in your business. Does it depend on the situation? Provide an example of its use/non-use.
• Negotiation
o Are there procedures in effect that allow for negotiation?
Part B: Evaluate
Evaluate the effectiveness of each point described above.
o How does your problem-solving process and your systems of empowerment relate to your customer base?
o How would you describe the relationship representatives of your company have with your customers? Why?
Format your assignment according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.