How are both companies dealing with customer service


Assignment: Supply Chain Management

Write a report from 2000 to 2500 word. All the additional information you can find in the file.

I. Choose two companies, one industrial company operating in the B2B area, and another one operating in the retail B2C area.

II. The task consists to develop the following points

i. Describe the supply chain of both companies: from raw material, to customer delivery. And the major differences between both. Explain the reasons behind these differences

ii. How are both companies dealing with customer service? Explain the differences.

iii. How are both companies dealing with the logistics? Explain the differences.

iv. How does customer satisfaction relate with the logistics in both companies?

Format your homework according to the following formatting requirements:

i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.

ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.

iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.

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Supply Chain Management: How are both companies dealing with customer service
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