Discussion Post: Quality Measures
The meeting with the stakeholders was a success, yet they pose a great question and would like further explanation on it. Can you explain the differences between clinical quality and customer service quality? Name the advantages and disadvantages of each and how they would benefit your facility when implemented properly?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.
References
Title: Integrating Quality and Strategy in Health Care Organizations
Edition: 1st (2013)
Author: Sadeghi, Sarmad / Shabot, M. Michael / Barzi, Afsaneh / Mikhail, Osama Publisher: Jones & Bartlett Book
ISBN: 978-0-7637-9540-5
Read Chapter 6 (Sadeghi, Barzi, Mikhail, & Shabot).