Assignment
Length: 1,200 Words
Emotional intelligence (EI) is the concept of identifying, assessing, and developing an awareness of emotions to enhance social relationships. Do a keyword search on the Internet and in the CTU online library on emotional intelligence, and read a few articles on the subject. Based on your research, think about whether EI is a requirement of effective leadership.
To complete this section of your Action Plan, include the following:
• Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.
• Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:
o Self-awareness
o Self-management
o Social awareness
o Relationship management
• Then, write a synopsis of 600 words of why EI is important in leadership. Explain how the attribute you selected helped resolve or mitigate the crisis situation you identified.
• Finally, write a response of 600 words, on how leaders should handle a crisis situation using emotional intelligence. Include an explanation of the ways in which crisis situations can be averted and managed using EI.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.