Question 1. Explain Little's Law and how it can be used.
Question 2. Define a process and basic process measures such as cycle time and utilization.
Question 3. Explain how a firm determines its available capacity.
Question 4. The United States economy cannot support itself solely on its service industry. Do you agree or disagree with this statement? Defend your position.
Question 5. Explain how work measurement techniques, particularly flow diagrams and work sampling, are used in services as well as manufacturing.
Question 6. Provide examples of how process throughput time can be reduced.