Question 1: The knowledgeable housekeeper will possess a broad range of specialist skills.
a) Explain personal attributes that a housekeeper must possess.
b) Identify ten members of staff for whom a housekeeper might have responsibility and explain the job purpose of each.
Question 2: The efficient housekeeper will be in continuous communication with other hotel departments all through the working day.
a) Describe the issues which a housekeeper will require to report promptly.
b) Explain the duties of a house porter.
Question 3: Cleaning agents are products which are used to facilitate the elimination of dirt and contamination from a surface.
a) Explain three properties which enable a detergent to loosen and remove dirt.
b) Describe the difference between a detergent and a disinfectant.
c) Compare and contrast the merits and demerits of using paste furniture polish with spray-on furniture polish.
Question 4: The cleaning of bed linen and uniforms might be carried out on-site using equipment installed for that purpose.
a) Describe the uses of three items of equipment which might be found in a commercial or in-house laundry.
b) Describe how the given stains might be removed:
- Ball-point ink
- Grass
- Nail varnish
- Mildew
- Tea
Question 5: The material selected to be used in the construction of buildings might have been selected for its decorative attributes.
For EACH of the given materials, identify four different forms and describe where in an establishment that particular form of material might be used:
a) Ceramics
b) Glass
c) Metals
d) Plastics
Question 6: The finish applied to an internal wall surface will contribute to the ambience of a room.
a) Compare the benefits of a painted wall finish with the benefits of a wallpapered surface.
b) Compile a list of flooring materials which might be used as a wall covering.
c) Describe how a wood paneling wall surface might be cleaned.