Tell me, in one typed page or less:
1. The restaurant name and meal period
2. The segment in which this restaurant operates
(QSR, Quick Casual, Casual, etc...)
3. Is the restaurant
- An independent operation
- A Franchised unit of a bigger chain
- A corporate operated unit of a bigger chain
- No way of knowing
4. The typeof service
5. To whom this operation markets, and how they attracted you
6. Two "Moments of Truth" (covered in class) in your experience, and in turn:
7. Two things that were good about your experience, and why
8. Two things that were not so good about your experience, and why
You are to turn in a hard copy, 1 page-single spaced with your name