Read the the folowing article:
Value creation through lean management: a case study of healthcare service operations
For the following authors:
And answer the following questions:
Q1: Explain the basic goals of a lean initiative
Q2: List the seven wastes categories in any system according to Womack and Jones (1996)
Q3: The steps involved in this experimental case study which were adopted to analyse the current system. A redesign of the process was simulated for better outcomes. This can be grouped into eight distinct steps involved in this case study at TMC. List these eight steps.
Q4: Explain two conclusions of the study.
Article - Value creation through lean management: a case study of healthcare service operations