Highlighting the role of strategic quality management, Operation Management

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Highlighting the role of strategic quality management

Problem

"Operational Excellence (OE), predominantly deals with the efficiency (productivity), effectiveness (customer/market orientation), and optimization of production processes" (Jaegera, Matyas, Sihn, 2014)

Critique this statement, highlighting the role of Strategic Quality Management in supporting this underlying thinking.

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Operation Management: Highlighting the role of strategic quality management

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Operation Management: Highlighting the role of strategic quality management

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