1. Which of the following factors is most likely to make the people in an organization lose conviction that a change is necessary?
1. A past track record of success
2. The presence of a visible crisis
3. Consistent top management comments
4. The use of change-related communication that is rich in media
2. Which of the following is most likely to reduce the communication problem of message overloading?
1. Reducing the reliance on feedback in change-related communications
2. Reducing employee involvement in the change process
3. Using specialist staff to monitor the change process
4. Using several different languages at every level of the change process
3. According to the _____ image of managing change, with respect to sustaining change, it is the responsibility of the change manager to design the change process and direct others to comply to ensure that planned objectives are achieved.
1. director
2. navigator
3. caretaker
4. coach
4. According to the text, which of the following is the main reason for British Airways employees going on a strike in 2003?
1. To protest against the introduction of swipe cards for electronic clocking-in
2. To protest against the strict security measures implemented due to concerns about terrorism
3. To declare their concerns about how the Severe Acute Respiratory Syndrome (SARS) epidemic might affect their safety
4. To strategically affect the governmental elections in Britain
5. In the context of resistance to change in an organization, which of the following is the difference between employee resistance and management resistance?
1. Management resistance is overt, whereas employee resistance is always covert.
2. Management resistance is more likely to occur at the conceptualization and planning stage, whereas employee resistance is more likely to arise at the point of implementation.
3. Management resistance is most likely to occur when the change is perceived as unnecessary, whereas employee resistance is most likely to occur when the change is perceived as necessary.
4. Management resistance is passive, whereas employee resistance is always active in nature.